Practice Systems is the managed IT partner built exclusively for dental practices. We keep your practice management software running — local server or cloud — PHI protected, and your operatory humming so you can focus on the chair, not the cloud.
They install antivirus, hand you a ticket portal, and disappear. Meanwhile your hygienist is rebooting the server between cleanings, your imaging software lost the morning's pano, and the cyber-insurance auditor has questions you can't answer.
Your practice management system crashes during check-in. Imaging hangs mid-exposure. Receptionists become unpaid IT triage. Your patients feel every second.
Dental practices are the #2 most-targeted healthcare vertical for ransomware. Most have no idea their backups don't actually restore.
Mystery line items. Per-incident charges. Surprise project quotes. You're paying enterprise rates for break-fix service.
One flat monthly rate. No per-ticket surprises. No "that's not in scope." Just the technology stack your dentistry depends on, working.
Whether you run a local server or a fully cloud-based practice management system, our techs are trained and certified across all major platforms. No outsourced tier-one. No "let me transfer you."
Move the sliders. The math is unforgiving — but fixable.
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Yes — fully. We manage on-premise server environments running traditional practice management software just as comfortably as we support cloud-native platforms. We also handle hybrid setups where your PMS lives in the cloud but imaging stays local. Our recommendation is always based on your workflow economics, not what's easier for us.
Yes. We sign a BAA with every client on day one, maintain SOC 2 Type II compliance, carry $5M in cyber liability coverage, and provide annual risk assessment documentation suitable for HHS audit response.
Unlimited remote and onsite support, 24/7 monitoring, all practice management and imaging software support, encrypted backups with quarterly restore tests, MDR endpoint security, phishing simulation training, monthly reporting, and a dedicated vCIO. The only things billed separately are hardware purchases and major project work — both fixed-quote.
Average remote response is 14 minutes. We maintain field engineers in 38 metros across the US and Canada — most clients are within a 45-minute drive. For DSO clients, we deploy on a regional pod model with named technicians per location.
We've onboarded over 200 practices off existing MSPs. Our standard migration runs in parallel for the final 21 days of your existing contract — zero downtime, zero data loss. The outgoing MSP rarely even notices we've replaced them until offboarding day.
It depends. Cloud-native practice management is excellent for new practices and DSOs with multiple locations. For established practices with heavy local imaging, a hybrid approach is usually the right answer. Our vCIO will give you the honest economics — not a pitch for whichever option makes us more money.
One call. Twenty minutes. We'll tell you whether we're the right fit — and if we're not, we'll point you to who is.